Skip to content
Download the 2026 Instruments Catalogue +27 87 365 2077 Essilor lenses

PAIA Manual

This page summarises the manual of Essilor South Africa (Pty) Ltd under section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA). PAIA gives you the right to request access to records held by a private body when you need them to exercise or protect a right. The full manual is available on request from our Information Officer at instruments@essilor.co.za, or for inspection at our Johannesburg office during business hours.

Contact details

Essilor South Africa (Pty) Ltd
137 Kuschke Street, Meadowdale, Johannesburg
Phone: +27 87 365 2077
Information Officer: instruments@essilor.co.za

Records we hold

Categories of records include:

  • company records, such as statutory registers and resolutions
  • financial and tax records
  • employee and human resources records
  • customer records, such as accounts, quotes, invoices, installation and service records
  • supplier and service provider records
  • regulatory records, including medical device licences, quality system records and product traceability
  • IT, website and marketing records

Some records are available without a formal request, such as information published on this website.

Personal information processing

We process personal information of customers, employees, suppliers and website users for the purposes set out in our Privacy Policy, including the categories of recipients, cross-border transfers and security measures.

How to request a record

  • Complete the prescribed request form (Form 2 under the PAIA Regulations), available from the Information Regulator’s website or from us.
  • Send it to our Information Officer at instruments@essilor.co.za or deliver it to our office.
  • Give enough detail to identify the record, state the right you want to exercise or protect, and how you want to receive the record.
  • Pay the prescribed request fee and, if access is granted, any access fee. We will tell you the amount.
  • We will respond within 30 days. This may be extended once by up to 30 days, as PAIA allows.

Access may be refused on the grounds set out in Chapter 4 of Part 3 of PAIA, for example to protect the privacy of others, commercial information of third parties or confidential information.

Guide and complaints

The Information Regulator publishes a guide on how to use PAIA. If you are unhappy with our decision, you may complain to the Information Regulator or apply to court.

Information Regulator (South Africa)
Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
Complaints: PAIAComplaints@inforegulator.org.za
General enquiries: enquiries@inforegulator.org.za
Website: inforegulator.org.za

FAQ

Frequently asked questions

Can’t find what you need? Our team is happy to help.

Ask a question

How long does a PAIA request take?

We must respond within 30 days of receiving a complete request. PAIA allows one extension of up to 30 days.

Is there a fee?

Yes. PAIA Regulations set a request fee and access fees for copies. We will tell you the amount before we process your request.