1. Who we are
The responsible party is Essilor South Africa (Pty) Ltd, 137 Kuschke Street, Meadowdale, Johannesburg (“Essilor South Africa”, “we”, “us”). You can contact our Information Officer at instruments@essilor.co.za or on +27 87 365 2077.
2. Personal information we collect
- Information you give us: when you complete a contact, quote, demonstration, service or finance enquiry form, or email or call us, we collect your name, job title, practice or company name, email address, phone number, province and the content of your message.
- Customer and service records: account details, equipment purchased, serial numbers, service history and correspondence.
- Technical information: when you visit the site, we collect basic technical data such as IP address, browser type, pages visited and the date and time of your visit. Analytics cookies are only set if you consent. See our Cookie Policy.
We do not ask for patient information through this website. Please do not send us patient records or health information through our forms.
3. Why we use it and our legal basis
- To respond to enquiries, prepare quotes and arrange demonstrations: to take steps at your request before a contract, and our legitimate interest in running our business.
- To supply, install, train on, service and repair equipment: to perform our contract with you.
- To process finance enquiries and pass them to a finance partner you choose: with your consent and to take steps at your request.
- To meet legal and regulatory duties, including tax, company and medical device requirements such as product traceability and safety notices: to comply with the law.
- To improve the website: with your consent for analytics cookies.
- To send product news and event invitations to existing customers about similar products, or to others who have opted in: as allowed by section 69 of POPIA. You can opt out at any time.
4. Who we share it with
- EssilorLuxottica group companies, where needed to supply, support or service your equipment, or for group administration and IT systems.
- Service providers who act for us, such as website hosting, email, IT support, courier and logistics providers. They may only use the information to provide their service and must keep it secure.
- Finance partners, such as The Rental Company or Merchant West, only when you ask us to refer you.
- Regulators and authorities, such as SAHPRA or SARS, when the law requires it.
We do not sell personal information.
5. Cross-border transfers
As part of a global group, some of our systems and service providers are located outside South Africa. We only transfer personal information across borders when the recipient is bound by law, binding corporate rules or an agreement that gives protection substantially similar to POPIA, or when another ground in section 72 of POPIA applies.
6. How long we keep it
We keep personal information only as long as we need it for the purpose it was collected, or for as long as the law requires. For example, enquiries that do not lead to a sale are deleted after a reasonable period, while customer, invoice and equipment service records are kept for the periods set by tax, company and medical device laws. When information is no longer needed, we delete or anonymise it.
7. How we protect it
We use reasonable technical and organisational measures to protect personal information against loss, damage and unauthorised access. These include access controls, encrypted connections (HTTPS) on this site and confidentiality obligations on our staff and service providers. If we become aware of a security compromise that affects your personal information, we will notify you and the Information Regulator as POPIA requires.
8. Your rights
Under POPIA you have the right to:
- ask whether we hold personal information about you and request access to it
- ask us to correct or delete information that is inaccurate, out of date, incomplete or unlawfully obtained
- object to processing based on legitimate interest
- opt out of direct marketing at any time
- withdraw consent where we rely on it, without affecting earlier processing
- lodge a complaint with the Information Regulator
To exercise a right, email our Information Officer at instruments@essilor.co.za. We may need to confirm your identity. Requests for records are handled under our PAIA Manual.
9. Information Regulator
If you are not satisfied with how we handle your personal information, please contact us first. You may also complain to the Information Regulator:
Information Regulator (South Africa)
Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
Complaints: POPIAComplaints@inforegulator.org.za
General enquiries: enquiries@inforegulator.org.za
Website: inforegulator.org.za
10. Changes to this policy
We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.