Installation and training
We deliver, install and set up your equipment, check that it works correctly in your practice, and train the people who will use it. Training covers daily operation, basic care and the features that save you time.
Maintenance contracts
A maintenance contract keeps your equipment calibrated and reliable, with planned service visits to reduce unexpected downtime. Contract terms depend on the equipment; ask your representative for a quote.
Repairs and servicing
If something goes wrong, our technicians diagnose and repair the fault using genuine parts. Where possible we resolve issues by phone first to get you running sooner.
Essibox connectivity
Essibox is the central connection point for Essilor equipment in your practice. It:
- transfers data automatically between practice management software and Essilor equipment
- dispatches eye exams between refraction rooms
- dispatches jobs between edgers in the workshop
How to request service
Call our instruments department on +27 87 365 2077 or +27 10 202 9300, Monday to Friday, 08:00 to 16:00, or email instruments@essilor.co.za. Please give the equipment model, serial number, your practice name and a short description of the problem. You can also contact your area representative directly.
Finance options
Essilor South Africa helps practices and labs spread the cost of new equipment. Our interest-free offer lets you finance qualifying Essilor equipment up to R300,000 over 24 months with a 20% deposit. For larger purchases or rental, we work with two finance partners: The Rental Company and Merchant West. Your representative will help you compare the options and prepare the paperwork, so you can keep your practice up to date without a large upfront payment.
Essilor interest-free offer
- Finance up to R300,000 on qualifying Essilor equipment
- Repay over 24 months
- 20% deposit
- No interest charged
Subject to approval and terms and conditions. Ask your representative which equipment qualifies.
Finance partners
The Rental Company offers equipment rental, which keeps capital free and can make upgrades easier.
Merchant West provides asset finance for medical equipment. Read about Merchant West medical equipment finance.
Applications to partners are assessed by the partner on its own terms.
How it works
- Choose your equipment with your representative and get a quote.
- Pick a finance option: the Essilor offer, rental or asset finance.
- Submit your application and supporting documents.
- Once approved, we schedule delivery, installation and training.
What you need to apply
Requirements vary by option, but usually include:
- company or practice registration details
- identity documents of the owners or directors
- recent bank statements
- recent financial statements or management accounts
- proof of practice address
- professional registration details, such as HPCSA registration
Your Essilor Instruments team
Speak to the representative for your province, or call the Johannesburg office on +27 87 365 2077.
Free State, Gauteng, North West, Limpopo, Mpumalanga
Ritchard Dry
Regional representative
Northern Cape, Western Cape, Eastern Cape, KwaZulu-Natal
Stephan du Plessis
Regional representative
Do you service equipment outside Gauteng?
Yes. We support customers across South Africa. Contact us to arrange a visit in your area.
Is a maintenance contract compulsory?
No, but it is recommended for equipment that your practice relies on daily. Ask us for the options for your equipment.
What details do you need when I log a fault?
The equipment model, serial number, practice name and address, a contact person and a short description of the problem.
Can Essibox connect to my practice management software?
Essibox works with a range of practice management systems. Tell us which software you use and we will confirm compatibility.
Which equipment qualifies for the interest-free offer?
Qualifying equipment is set by Essilor South Africa and can change. Ask your representative for the current list.
Can I finance more than R300,000?
The interest-free offer is capped at R300,000. For larger purchases, ask about finance through Merchant West or rental through The Rental Company.